1. Introduction
Welcome to KidNest. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to connect with local classes for your children.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
- Name and contact information (email, phone number)
- Account credentials (username and password)
- Children's information (name, age, profile pictures)
- Payment and billing information
- Communication preferences
2.2 Usage Information
We automatically collect certain information about your device and how you interact with our platform, including IP address, browser type, pages visited, time spent on pages, and referring website addresses.
2.3 Location Information
With your permission, we may collect and process information about your actual location to help you find classes near you.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your bookings and transactions
- Send you important updates about your bookings and account
- Respond to your comments, questions, and customer service requests
- Personalize your experience and recommend relevant classes
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and fraudulent activities
- Comply with legal obligations and enforce our terms of service
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
4.1 With Class Providers
We share necessary information with class providers and academies to facilitate your bookings and enable them to provide services to your children.
4.2 With Service Providers
We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer service.
4.3 Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Children's Privacy
Our platform is designed for use by parents and guardians to manage their children‘s class bookings. We collect information about children only as provided by their parents or guardians. We do not knowingly collect personal information directly from children under 13 without parental consent.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and update your account information
- Request deletion of your personal information (subject to legal requirements)
- Opt-out of marketing communications
- Disable location services
- Request a copy of your personal information
To exercise these rights, please contact us using the information provided below.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.
9. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.
10. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your country. By using our platform, you consent to the transfer of information to countries that may have different data protection laws than your country.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@kidnest.com
Phone: +1 (555) 123-4567
Address: 123 Child Care Street, Suite 100, City, State 12345
By using our platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.